Indeed we know what out consumers needs and concerns are, and therefore we have well thought medical health care packages and error proof security. We all know the need of safe transaction is the prime needed for everyone and we also follow the same niche. We maintain no-discloser policy that safeguards your personal information like your name, address, age, sex, medical history or even your financial detail to any third party without your permission. And to top it all we give you protected gateway to explore packages and order one.
Just like we make it so simple you to book an order for a desired health care package, we also make it hassle free to get refunds, if things did not work as planned. And to be easy to explain, here are some circumstances under which you could get you refunds.
If samples not collected: When the amount paid will be refunded in scenarios like booking has been done and there is no service provider in that area or if you happens to booked multiple bookings due to system error or even if service-provider has not made any adequate attempt to provide service. In all the other scenarios other than ones mentioned above, XXX will be deducted as cancellation charges.
If collected but left unprocessed: in such cases the refund after debiting the handling charges of Rs. 200 to Rs. 300 per order shall be processed as per taxation.
In case laboratory fails: Though as per the records suggests there are slight chances that due to any technical complication and in such cases the service provider shall be advised to collect the fresh specimen and thoroughly process it free of cost. And if you also reserve the right to ask for refund which shall be granted in full to him/her as the case may be. The specimen re-collection has to be done within 15 days, post which no retesting is possible.